During Hong Kong Streetathon 2025, the organizers attempted to use new technology to expedite the luggage claim process, aiming to reduce waiting times. However, the system failed to recognize the QR codes at one point. Despite multiple system tests conducted before the event and backup scanners on hand, the situation was not as anticipated.
In IT project management, risk management is an extremely important component that involves various projects. In recent years, risk management has focused more on preventing cybersecurity issues, which has led many new projects to reduce attention to preparing contingency plans for potential system failures.
In this incident, if we continue to use traditional methods of storing luggage in numerical order, even in the event of a system failure, staff can still effectively locate stored items. There can be many causes for system failures, including network issues, traffic problems, coding errors, and infrastructure shortcomings. To date, we cannot prevent system failures 100%, so although the term “contingency plan” may seem outdated, we must not overlook its importance.
Reference:
Sing Tao Headline Link
在今年的全城街馬活動中，主辦方嘗試使用新科技來加快行李認領過程，旨在縮短等候時間。然而，系統一度未能辨認二維碼，儘管賽前已進行多次系統測試並備有後備掃描器，但最終情況與預期存在落差。
在IT系統項目管理中，風險管理是極其重要的一環，涉及多個項目的整體運作。近年來，風險管理越來越偏重於預防網絡安全的問題，許多新項目在遇上系統故障方面卻減少了應急方案的準備需求。
是次事件中，假若在行李管理中仍然沿用過往以編號順序進行儲存的方式，即使面對系統故障，工作人員仍然可以有效找到寄存的行李。系統故障的原因可能有很多，包括網絡問題、流量問題、編碼問題、硬件問題等等。目前，我們仍然無法100%預防系統故障，因此雖然“應急方案”這個詞聽起來老套，但我們絕不能忽視它的重要性。
參考資料來源:
星島頭條 Link