物業管理
卓越營運管理方案

Property Management Internal Excellence Solutions

SoftMap 匯集香港本地資深的軟件供應商，圍繞物業管理內部運作，為你集中呈現一系列軟件系統方案。無論是靈活挑選單一方案為現有系統升級，還是攜手與我們經驗豐富的供應商度身訂造全整合系統，SoftMap 都能直擊你的營運痛點，提升內部協作效率與生產力，伴你邁向卓越營運。

SoftMap brings together experienced, local software suppliers in Hong Kong to present a comprehensive range of software solutions tailored to internal property management operations. Whether you choose a single, flexible solution to upgrade your existing setup or collaborate with our veteran suppliers to customize a fully integrated system, SoftMap directly addresses your operational pain points. We help you boost internal collaboration efficiency and productivity, partnering with you on your journey toward operational excellence.

 

追求 The Pursuit

兼顧經濟效益，實踐優質服務承諾。

Balancing Cost-Effectiveness, Honoring Your Service Pledge.

在物業管理中，實踐服務承諾與控制營運成本必須並行。我們的內部系統方案專為此平衡而設，透過自動化的行政程序與全方位的生產力工具，大幅提升人力資本效能。這不僅能協助物管公司履行嚴格的服務質素承諾，更能向業主立案法團及管理層展現清晰、可量化的經濟效益。

In property management, delivering on service pledges and controlling operational costs must go hand in hand. Tailored to strike this exact balance, our internal system solutions significantly enhance human capital efficiency through automated administrative procedures and comprehensive productivity tools. This not only assists property management companies in fulfilling strict quality-of-service commitments but also demonstrates clear, quantifiable economic value to Incorporated Owners (IOs) and management.

傳承經驗、構建扎實基礎
Legacy & Solid Foundation

透過系統將資深員工的物管經驗與智慧數碼化，轉化為內部的中央知識庫，引導新晉員工應對日常運作。大幅培訓、適應與摸索時間，有系統地為他們打下扎實的專業基礎。

Digitizing veteran wisdom into a knowledge base guides rookies through daily operations, shortening adaptation, building a solid expertise foundation.

與時並進、持續增值
Continuous Learning & Professional Growth

管理及發放持續進修津貼，支持員工修讀外部證書、文憑、學位及碩士課程，持續提升專業能力。同時輔助企業發放學會會費及牌照補貼，鼓勵團隊考取專業資格，成為行內翹楚。

Systematically managing learning and licensing subsidies drives teams to pursue degrees and professional chartered statuses, elevating workforce capabilities and corporate brand value.

以真實情境提升解難能力
Scenario-Based Problem Solving

良好溝通是物業管理的基礎。透過智能語音分析，系統能有效識別客戶情緒並擷取對話核心。在嚴格保障隱私的前提下，將真實對話轉化為情境培訓資源，透過模擬真實個案，全面提升員工的日常溝通技巧與突發投訴的應變能力。

Securing privacy, AI voice analytics flags occupant emotions and extracts call insights, transforming real cases into training resources to sharply upgrade staff conflict-resolution skills.

吸引多元人才
Attracting Diverse Talent

在既定預算內為員工提供彈性福利方案，切合不同年齡層與背景的切身需求。透過系統管理多元化福利組合，協助物管企業營造具包容性的工作環境，提升僱主品牌吸引力。

Managing flexible benefits within fixed budgets caters to multi-generational needs, cultivating an inclusive workplace and elevating employer branding to win top diverse talent.

預測人手需求及成本
Predictive Workforce & Costing

演算法綜合歷史數據、環境天氣、員工技能及最低人手要求等，推算各個物業項目的營運成本，智能編排每天人手。協助企業平衡人手與預算，確保每個「盤」的利潤空間，實踐以數據驅動的成本控制。

Factoring history, weather, skills, and minimum manning ratio, the algorithm predicts site costs and schedules daily staff to balance budgets and secure margins per property.

自動攤分人力成本
Automate Labor Cost Allocation

自動將前線與後勤的顯性及隱性人力成本，按實際工時或比例公平攤分至各物業項目，大幅簡化拆賬的繁瑣程序與時間。為管理層準確呈現每個物業項目的真實人力成本開支，同時減省人手拆賬的行政成本。 

Automatically allocating explicit and hidden labor costs by hours or ratios simplifies splitting, accurately showing site expenses while cutting manual accounting overheads.

掌握即時數據、AI 助決策
AI-Driven Real-Time Decisions

AI代理持續監控物業收入來源、佔用率及營運成本，即時更新物業組合績效儀表板。自動標記表現欠佳資產，並根據市場基準，建議調整管理費或租金水平，協助管理層掌握即時數據，做出最佳商業決策。

AI agents monitor property revenue, occupancy, and costs to update performance dashboards, flagging lagging assets and benchmarking rates for instant strategic decisions.

自主醫療福利控制成本
Self-Managed Medical Benefits

支持企業自我管理醫療保障，免除保險公司高昂行政費及每年不可預測的溢價風險。AI 協助內部審批以防止欺詐，更可對接指定醫生網絡，提供免找數門診服務，讓企業控制醫療成本效益。

Enabling self-insured medical plans eliminates middleman insurer fees and unpredictable premium hikes. AI curbs fraud while seamless doctor networks offer cashless outpatient visits.

快速擬備會議紀錄
Automated Meeting Minutes

系統利用 AI 語音識別，將以廣東話、普通話及中英夾雜進行的物管會議，自動摘錄成結構式會議記錄與摘要。大幅縮短撰寫報告的時間，快速將會議紀錄提交予法團客戶，展現高效透明的卓越服務。

AI instantly transcribes trilingual and code-switching meetings into structured minutes and summaries, speeding up delivery to clients to prove highly efficient and transparent service.

智能無卡泊車與充電預約
Smart Parking & EV Charging

提供 AI 車輛識別技術，不只車牌，更以品牌、型號等識別車輛，免除傳統拍卡程序，為用戶營造流暢泊車體驗。此技術更可應用於電動車充電位預約與車輛驗證，公平共享充電位置。

AI computer vision identifies brands, models, and plates for cardless entry. It cross-checks EV charging bookings to stop illegal parking and ensure fair stall sharing.

自助訪客與送貨登記
Self-Service Visitor & Delivery Management

提供自助登記系統，訪客與送貨員可自行登記資料，免除管理員手寫與用戶額外登記的繁瑣程序。自動化驗證身份，在不犧牲大廈保安防線的前提下，大幅疏導大堂人流。

Self-service kiosks let visitors and couriers self-register, removing manual logs and user actions to ease lobby congestion while ensuring tight estate security.

全方位客戶服務熱線
All-in-One Customer Support

系統全方位整合電話、WhatsApp、WeChat、電郵及會所程式，建立一體化客戶服務控制台。員工可即時識別用戶身份，全程追蹤每一個查詢與投訴進度，確保溝通無誤，提升用戶滿意度，建立互信。

Syncing phone, WhatsApp, WeChat, email, and club apps, the system instantly identifies users and tracks every inquiry or ticket to elevate support experience.

節能電子通告牌
E-Paper Notice Boards

於大堂及升降機內引進極低耗能的電子紙技術，即時一致地發佈資訊，取代傳統紙張油墨與人手張貼。將環保策略實踐於大廈日常運作細節中，大幅降低大廈公共電費，協助物業項目達成減碳與綠色物管目標。

Installing ultra-low energy E-paper notice boards in lobbies and lifts allows instant digital updates, removing manual paper logs to drive estate decarbonization.

量化社會責任成效
Quantifying Social Responsibility

培訓系統全面整理員工線上及外部培訓數據；彈性福利及自主醫療平台時刻留意員工健康。系統自動將無形的員工關懷與專業技能提升，轉化為可衡量的數據，為企業塑造高質素的可持續發展報告。

Tracking training, flex perks, and medical data, the system automatically translates employee wellness and skills into social metrics for high-quality ESG reports.

跨國法規治理
Cross-regional Governance & Compliance

支持多達13個地區的薪酬處理，確保符合當地勞工法例。以科技落實「G」公司治理指標，免除法律風險，為物管企業構築合法、透明且零風險的管理防線。

Supporting payroll across 13 regions ensures total labor law compliance. This deepens corporate governance (G) to eliminate multi-market legal risks for property firms.

全球隱私合規防線
Global Privacy Compliance Defense

智能檔案管理方案將數據深度加密，以行業標準應對 GDPR 與中國個資法。提供精準檢索並徹底刪除相關資料功能，輕鬆回應用戶的「被遺忘權」，以合規標準捍衛數據私隱，免除跨國高額罰款風險。

Deep data encryption aligns with GDPR and China’s PIPL. The system enables precise retrieval and permanent erasure to honor users’ “right to be forgotten,” mitigating global compliance risks.

安全低風險的數據活化
Secure & Anonymized Data Analytics

整合並封存跨系統歷史人力資源數據。匿名處理技術徹底剝離敏感私隱資訊，在符合全球私隱法規的前提下，活用龐大的數據資產，助管理層合法利用安全大數據，進行長遠的人力資源策略與未來規劃。

Archive cross-system HR records securely. Our anonymization stripes all PII, turning raw legacy data into compliant insights for future planning.

釋放編更生產力
AI-Powered Rostering Productivity

手動編更往往耗費部門主管大量精力。AI 智能排班能綜合各項因素生成最佳組合班表，徹底消除繁瑣的文書壓力，大幅度釋放管理層的生產力，讓團隊回歸物業現場，專注於提供卓越管理與高質素服務。

AI smart rostering automatically tracks staff requests and site constraints to build optimal schedules instantly, saving supervisors from Excel chaos and returning teams to site operations.

跨系統自動化數據橋樑
RPA Cross-System Integration

在無需高昂 API 成本、甚至系統不支援 API 的情況下，實現跨系統數據自動同步，減少手動複製的行政壓力。RPA 機器人流程自動化技術完美取代傳統人手重複輸入，以低成本實現全自動化營運。

Deploy RPA to replace manual data entry. Bypass expensive API costs and connect legacy systems seamlessly to eliminate duplicate input overhead.

零時差資訊交接
Automated Shift Handover Efficiency

透過員工自助平台、電子留言板、內部熱線等工具，加強員工之間、前線與後勤、員工與管理層的雙向溝通。不論是交更資訊交接、要求協助、報告異常狀況或反映意見，皆能確保訊息即時傳遞，消除溝通障礙，提升內部營運效率。
 
Via self-service platforms, internal hotlines, and e-memos, the system connects colleagues across teams, automating handovers for zero communication lag.

工具資產與續期管理
Asset & Renewal Management

軟件授權、機械人設備與硬件工具的保養及續期散落於不同日期。系統提供自動化到期提示，追蹤各項工具，確保準時續期，消除人手跟進的行政壓力，為物業營運維護基礎工具供應。

Automating expiration alerts for software licenses, robotics, and hardware maintenance, the system ensures timely renewals to eliminate manual tracking overheads.

作為 HKPC「ESG 一站通」綠色名冊的成員，我們承諾將環境、社會及管治（ESG）理念融入核心業務。我們積極搜羅並落實綠色營運的軟件方案，致力推動可持續發展，與客戶及供應商共創綠色未來。

As a member of HKPC’s ‘ESG One’ Green Member Register, we commit to embedding ESG principles into our core operations. By actively sourcing and delivering green software solutions, we drive sustainability forward and empower our clients and suppliers to co-create a greener future.

落實 The Execution

凝聚專業，共創卓越管理。

Consolidating Expertise, Driving Operational Excellence.

卓越的管理成果，源於各部門專業能力的凝聚與溝通。我們的方案為不同職能部門配備專屬的數碼工具，協助前線與後勤員工在各自的專業範疇各司其職，同時促進人際溝通，達至跨部門的合作，凝聚團隊的專業力量，共同締造卓越。

Operational excellence stems from the alignment of expertise and seamless communication across all departments. Our solutions equip distinct functional units with dedicated digital tools, enabling front-of-house and back-of-house teams to execute their respective roles with professional precision. By actively fostering interpersonal communication to achieve true cross-departmental collaboration, our platform unifies your workforce’s collective expertise to collectively drive outstanding performance.

人力資源 Human Resources

  • 員工牌照管理 Licensing & Certification Control
    • 系統集中管理全體員工的牌照，全面記錄物業管理人（第1及第2級）、保安證、急救、電工牌、平安卡及救生員證書等資格。各項專業牌照的到期日一目了然，及時提醒員工準時更新牌照，確保團隊時刻符合法定要求。
    • Centrally managing PMP, security, first-aid, electrical, and lifeguard certs, the system tracks all expiration dates on a unified panel. It triggers timely renewal alerts to ensure the workforce stays 100% compliant with statutory standards.
  • 持續專業發展計劃管理 CPD Tracking & Compliance
    • 全面記錄各項專業牌照的持續進修時數（CPD），實時追蹤員工的學分累積進度。提早識別時數不足的風險，確保員工預留充足時間參與內部或外部培訓，順利獲取足夠時數完成續牌，維持團隊專業資格的延續性。
    • Tracking CPD hours for mandatory licenses, the system logs course credits and monitors progress in real time. It alerts HR to credits deficits early, ensuring staff allocate sufficient time for training to successfully renew licenses.
  • 進修及學會津貼管理 Tuition & Professional Subsidy
    • 支援彈性設置進修與學會津貼限額，提供電子申請與支持多層級審批。員工可隨時網上提交單據及證明，申請一經批核，相關津貼將自動於當月薪酬內發放，大幅便利員工及管理層，同時減輕計糧及核對壓力。
    • Configuring subsidy limits, the platform provides digital tools for multi-tier approvals. Once approved, fee reimbursements automatically disburse via the monthly payroll, streamlining workflows for teams and eliminating manual accounting loads.
  • 全方位培訓數據匯總 Automated Training Analytics
    • 系統全面整合網上學習平台、面授課堂及外部課程的培訓數據，自動化匯總受訓時數。無需進行繁瑣的跨平台人手核對，即可生成分析報告，輕鬆應對企業年度 ESG 披露與合規審計。
    •  Consolidating data from e-learning, in-person classes, and external training, the system automates training-hour reporting. It replaces manual cross-platform audits with one-click summaries, helping HR effortlessly generate reports for ESG compliance.
  • 預測人手需求及成本 Predictive Workforce & Costing
    • 演算法綜合歷史數據、環境天氣、員工技能及最低人手要求等，推算各個物業項目的營運成本，智能編排每天人手。協助企業平衡人手與預算，確保每個「盤」的利潤空間，實踐以數據驅動的成本控制。
    • Factoring history, weather, skills, and minimum headcounts, the algorithm predicts site costs and schedules daily staff to balance budgets and secure margins per property, driving precise data-driven cost control.
  • 確保編更符合規定 Compliance Guard in Rostering
    • 透過 AI 智能編更，系統自動按法定勞工假期、休息日、法定人手最低要求、合約條款等安排員工當值，符合多重法例要求，履行合約條款。系統更可根據內部政策，自動安排補假或補鐘。
    • AI rostering automatically schedules shifts based on labor holidays, rest days, statutory minimums, and contractual clauses to meet all legal requirements. The system also automates compensatory leaves or adjustments per internal policies.
  • 分判商員工牌照及工時收集 Subcontractor Workforce Tracking
    • 系統支援保安、清潔、維修、泳池管理等分判商直接電子遞交員工的工時記錄、個人資料與牌照資訊。免除人手收集，確保外判人手編排符合各項法例規定，協助物業項目定時地向客戶提交詳細及準確的報告。
    • Allowing security, cleaning, and lifeguard subcontractors to submit timesheets, profiles, and licenses electronically, the system removes manual workloads. It verifies contractor alignment with laws, helping sites regularly deliver detailed reports to clients.
  • 自動攤分人力成本 Automated Labor Cost Allocation
    • 自動將前線與後勤的顯性及隱性人力成本，按實際工時或比例公平攤分至各物業項目，簡化拆賬程序及縮短所需時間。準確呈現每個物業項目的真實人力成本開支，同時減省人手拆賬的行政成本。
    •  Automatically allocating explicit and hidden labor costs based on hours or ratios, the platform streamlines account splitting and cuts cycle times. It accurately shows site expenses while eliminating manual calculation overheads.
  • 跨國薪酬自動化管理 Multi-Nation Regional Payroll Automation
    • 支援多達 13 個國家的薪酬處理，包括香港勞工法例，自動化處理各地勞工法例與稅務要求，為跨國物管集團構築零風險的營運管理。
    • Support automated payroll across 13 countries, including Hong Kong, while adapting to local labor laws and tax regulations, eliminating multi-nation calculation risks for property management groups.
  • 彈性福利與健康關懷 Flexible Benefits & Wellness
    • 賦予員工自由選擇健康福利的權利，由日常健康管理開始，將傳統福利轉化為彈性激勵。在固定預算下大幅提升員工滿意度，提升團隊向心力。系統更能自動收集相關數據，協助企業量化 ESG 中的社會責任指標。
    • Empowering staff to tailor their health perks, the platform turns traditional allowances into flexible incentives. It drives employee satisfaction within fixed budgets, while aggregating data to help firms quantify ESG social metrics.
  • 自主醫療福利控制成本 Self-Managed Medical Benefits
    • 支持企業自我管理醫療保障，免除保險公司高昂行政費及每年不可預測的溢價風險。AI 協助內部審批以防止欺詐，更可對接指定醫生網絡，提供免找數門診服務，協助人力資源部與管理層控制醫療成本效益。
    • Enabling self-insured medical plans, the platform cuts middleman insurer fees and volatile premium spikes. AI prevents fraud while seamlessly connecting doctor networks for cashless visits, maximizing healthcare cost-efficiency.
  • 內部溝通熱線 Internal HR Communication Hotline
    • 為前線員工建立專屬溝通熱線與 WhatsApp 渠道。系統確保 HR 實時接收任何員工意見、查詢、投訴及舉報，全程追蹤並跟進每一個個案，大幅拉近管理層與前線的距離。全面提升員工體驗，建立透明高效的內部申訴與互動機制。
    • o Establishing dedicated HR hotlines and WhatsApp channels, the system captures staff inquiries, feedback, and whistleblowing reports in real time. It ensures full case traceability to close the distance between executives and the front line.
  • 跨系統數據自動同步 RPA Cross-System Data Automation
    • 透過 RPA 技術實現跨系統的數據自動化同步，取代人手複製貼上。以極低成本消除重複性人手輸入的行政壓力與人為錯誤，協助人力資源部自動串聯多套新舊系統，令跨平台的數據同步無誤。
    • Utilizing RPA technology, the platform automates data synchronization across new and legacy systems. It eliminates manual copy-paste stress and typing human errors at an ultra-low cost, keeping multi-platform data flawlessly synced.
  • 全球私隱合規與數據活化 Global Privacy Compliance & Secure Analytics
    • 將檔案深度加密應對 GDPR 與中國個資法。系統能準確檢索並銷毀相關個人資料；封存歷史數據時更會自動將所有私隱識別資訊（PII）匿名化，助管理層合法利用安全數據進行長遠策略規劃。
    • o Deeply encrypt files to cope with GDPR and China's Personal Information Protection Law. The system can accurately search and destroy related personal data; when archiving historical data, it will automatically strip all personally identifiable information (PII), helping management legally use safe data for long-term strategic planning.

物業管理 Property Management

  • 預測人手需求及成本 Predictive Workforce & Costing
    • 演算法綜合歷史數據、環境天氣、員工技能及最低人手要求等，推算各個物業項目的營運成本，智能編排每天人手。協助企業平衡人手與預算，確保每個「盤」的利潤空間，實踐以數據驅動的成本控制。
    • Factoring history, weather, skills, and minimum headcounts, the algorithm predicts site costs and schedules daily staff to balance budgets and secure margins per property, driving precise data-driven cost control.
  • 確保編更符合規定 Compliance Guard in Rostering
    • 透過 AI 智能編更，系統自動按法定勞工假期、休息日、法定人手最低要求、合約條款等安排員工當值，符合多重法例要求，履行合約條款。系統更可根據內部政策，自動安排補假或補鐘。
    • AI rostering automatically schedules shifts based on labor holidays, rest days, statutory minimums, and contractual clauses to meet all legal requirements. The system also automates compensatory leaves or adjustments per internal policies.
  • 簡化分判商報告程序 Streamlined Subcontractor Reporting
    • 分判商可以自助形式直接電子遞交員工的工時記錄與牌照資訊，免除人手收集與整理的行政壓力。系統自動核實外判人手是否符合法例規定、合約規定，協助準確地擬備詳細報告呈交予業主法團。
    • Allowing subcontractors to self-submit timesheets and licenses digitally, the portal removes manual paperwork. It verifies vendor compliance with legal and contractual terms, helping sites accurately prepare detailed reports for clients.
  • 員工牌照管理 Licensing & Certification Control
    • 系統集中管理全體員工的牌照，全面記錄物業管理人（第1及第2級）、急救等資格。各項專業牌照的到期日一目了然，及時提醒員工準時更新牌照，確保團隊時刻符合法定要求。
    • Centrally managing PMP, first-aid, the system tracks all expiration dates on a unified panel. It triggers timely renewal alerts to ensure the workforce stays 100% compliant with statutory standards.
  • 全方位崗位培訓 Comprehensive On-the-Job Training
    • 無論是標準程序、複雜系統操作或客戶服務應變技巧，任何人皆能輕鬆上傳實用教學短片分享心得。透過系統打破學習斷層，協助前線快速上手，推動整個團隊共同成長。
    • Enabling anyone to upload practical video guides and tips on SOPs, system operations, and soft skills, the platform breaks learning silos. It accelerates front-line onboarding to drive collective workforce growth.
  • 全方位客戶服務熱線 All-in-One Customer Support
    • 系統全方位整合電話、WhatsApp、WeChat、電郵及會所程式，建立一體化客戶服務控制台。前線員工可即時識別用戶身份，全程追蹤每一個查詢與投訴進度，提升用戶滿意度，建立互信。
    • Syncing phone, WhatsApp, WeChat, email, and club apps, the platform builds a unified customer service dashboard. It instantly identifies users and tracks every inquiry or ticket, driving user satisfaction and building deeper trust.
  • 簡易內部通報 Simple Internal Logbook
    • 系統以電子留言板形式協助內部溝通及狀態追蹤，實用案例包括：交更備忘錄、前線員工向工程人員報告設備故障等。無須高昂費用或複雜的操作流程，即可達至即時通報與全程追蹤的效果，大幅簡化前線與後勤的內部日常合作。
    • Acting as a digital logbook for internal tracking, this tool manages shift memos and defect reporting. Requiring no high costs or complex workflows, it delivers real-time notifications to simplify front-to-back everyday coordination.

保安 Security

  • 確保編更符合要求 Compliance Guard in Security Rostering
    • 透過 AI 智能編更，系統自動按法定勞工假期、休息日、合約條款等，安排持有有效牌照的保安員工當值，確保完全履行大廈合約。系統更可根據內部政策，自動安排未夠約定工作時數的員工率先當值，大幅減低主管人手編更壓力。
    • AI rostering schedules shifts by labor laws and contract clauses, ensuring only staff with valid licenses are on duty. It prioritizes under-hour workers for open shifts to align with goals and ease supervisor scheduling stress.
  • 員工牌照管理 Licensing & Certification Control
    • 系統集中管理全體員工的牌照，全面記錄保安證、急救等資格。各項專業牌照的到期日一目了然，及時提醒員工準時更新牌照，確保團隊時刻符合本地法定要求。
    • Centrally managing security permits and first-aid certs, the system tracks all expiration dates on a unified panel. It automates renewal alerts to ensure the front-line workforce stays 100% compliant with local statutory standards.
  • 簡易內部通報 Simple Internal Logbook
    • 系統以電子留言板形式協助內部溝通及狀態追蹤，實用案例包括：交更備忘錄、前線員工向工程人員報告設備故障等。無須高昂費用或複雜的操作流程，即可達至即時通報與全程追蹤的效果，大幅簡化前線與後勤的內部日常合作。
    • Acting as a digital logbook for internal tracking, this tool manages shift memos and defect reporting. Requiring no high costs or complex workflows, it delivers real-time notifications to simplify front-to-back everyday coordination.
  • 電話報更與自動追更 Automated Guard Check-In
    • 當值保安人員致電監控中心報更，系統即自動記錄，無需人手接聽與登記。一旦前線出現「漏更」或超時未報，系統的電話語音機械人會自動致電當值保安進行「追更」，減輕中央控制室的行政與監控壓力。
    • Automatically logging routine check-in calls from security staff, the system removes manual hotlines and logging. If a check-in is missed, an AI voice bot instantly triggers a call-back to eliminate blind spots and control room stress.
  • 工具資產與續期管理 Asset & Renewal Management
    • 機械人設備、保安人員裝備的保養及續期散落於不同日期。系統提供自動化到期提示，追蹤各項工具，確保準時續期，消除人手跟進的行政壓力，為保安營運維護最可靠的基礎工具與物資供應。
    • Automating expiration alerts for security robotics and officer equipment maintenance, the platform tracks all asset lifecycles. It ensures timely contract renewals to eliminate manual chasing and secure reliable on-site operations.
  • 簡化分判商報告程序 Streamlined Contractor Reporting
    • 分判商可以自助形式直接電子遞交員工的工時記錄與牌照資訊，免除人手收集與整理的行政壓力。系統自動核實外判人手是否符合法例規定、合約規定，協助準確地擬備詳細報告呈交予業主法團。
    • Allowing subcontractors to self-submit timesheets and licenses digitally, the portal removes manual paperwork. It verifies vendor compliance with legal and contractual terms, helping sites accurately prepare detailed reports for clients.

環境健康與安全 Cleaning & Environmental

  • 確保編更符合要求 Compliance Guard in Cleaning Rostering
    • 透過 AI 智能編更，系統自動按法定勞工假期、休息日、合約條款等，安排清潔員工當值，確保完全履行大廈合約。系統更可根據內部政策，自動安排未夠約定工作時數的員工率先當值，大幅減低主管人手編更壓力。
    • AI cleaning rostering automatically schedules shifts by labor laws and contract clauses to fulfill site agreements. It prioritizes under-hour workers for open shifts to align with goals and ease supervisor scheduling stress.
  • 簡易內部通報 Simple Internal Logbook
    • 系統以電子留言板形式協助內部溝通及狀態追蹤，實用案例包括：交更備忘錄、前線員工向工程人員報告設備故障等。無須高昂費用或複雜的操作流程，即可達至即時通報與全程追蹤的效果，大幅簡化前線與後勤的內部日常合作。
    • Acting as a digital logbook for internal tracking, this tool manages shift memos and defect reporting. Requiring no high costs or complex workflows, it delivers real-time notifications to simplify front-to-back everyday coordination.
  • 崗位及職安健培訓 Job & OSH Training
    • 無論是標準程序、複雜系統操作、認識化學品或職安健等培訓內容，任何人皆能輕鬆上傳實用教學短片分享心得。透過系統打破學習斷層，協助前線員工快速上手，推動整個團隊共同成長，長遠減少工傷個案及相關保險風險。
    • Enabling anyone to upload practical video guides on SOPs, chemical handling, and OSH guidelines, the platform removes learning barriers. It helps cleaning staff onboard quickly, fostering growth while reducing workplace injury and insurance risks.
  • 員工牌照管理 Licensing & Certification Control
    • 集中管理全體員工的牌照，全面記錄駕駛執照、急救、密閉空間核准工人證書等資格。各項專業牌照的到期日一目了然，及時提醒員工準時更新牌照，確保團隊時刻符合本地法定要永。
    • Centrally managing driving, first-aid, and certified confined-space worker licenses, the system tracks all expiration dates on one dashboard. It automates renewal alerts to ensure cleaning and environmental teams stay 100% compliant.
  • 工具資產與續期管理 Asset & Renewal Management
    • 機械人設備、清潔人員裝備及工具的保養及續期散落於不同日期。系統提供自動化到期提示，追蹤各項工具，確保準時續期，消除人手跟進的行政壓力，為營運維護最可靠的基礎工具與物資供應。
    • Automating expiration alerts for cleaning robotics and workforce equipment maintenance, the platform tracks all tool lifecycles. It ensures timely contract renewals to eliminate manual chasing and secure reliable on-site operations.
  • 自動惡劣天氣電話提示 Automated Weather Alerts
    • 遇上突發的惡劣天氣或工作暑熱警告，系統會即時撥打自動語音電話，致電前線同事作出及時安排與適當休息。避免員工在酷熱或危險環境下工作，有效防範意外與工傷，嚴格遵守公眾對保障勞工權益的期望。
    • Upon sudden adverse weather or Heat Stress Warnings, the system triggers automated voice calls for frontline staff to take timely rests. It prevents hazardous work to avert injuries, strictly honoring public expectations on labor rights.
  • 簡化分判商報告程序 Streamlined Contractor Reporting
    • 分判商可以自助形式直接電子遞交員工的工時記錄與牌照資訊，免除人手收集與整理的行政壓力。系統自動核實外判人手是否符合法例規定、合約規定，協助準確地擬備詳細報告呈交予業主法團。
    • Allowing subcontractors to self-submit timesheets and licenses digitally, the portal removes manual paperwork. It verifies vendor compliance with legal and contractual terms, helping sites accurately prepare detailed reports for clients.

停車場 Carpark

  • 智能無卡泊車 Smart Cardless Parking
    • 提供 AI 電腦視覺技術，識別車輛品牌、型號及車牌，實測準繩度比坊間同類車牌辨識方案更高。免除傳統拍卡程序，無需印製、派發及要求用戶張貼停車場證，為用戶營造流暢泊車體驗，減省行政流程。
    • Using AI vision to log brands, models, and plates with market-leading accuracy, the system cuts manual card-tapping. Removing the need to print, distribute, or display parking stickers streamlines workflows for fluid entry.
  • 電動車充電位預約與識別 EV Stall Booking & Verification
    • AI 識別車輛技術同樣適用於預約電動車充電位。當非預約車輛駛進充電位，系統可自動提示管理員介入，杜絕非電動車或跨車型不當佔用，讓用戶公平共享充電位置。
    • Extending AI vision to EV slots, the system flags management automatically if unbooked vehicles cross boundary lines. It prevents improper parking by non-EVs or wrong models, ensuring fair and equitable stall sharing.
  • 簡易內部通報 Simple Internal Logbook
    • 系統以電子留言板形式協助內部溝通及狀態追蹤，實用案例包括：交更備忘錄、前線員工向工程人員報告設備故障等。無須高昂費用或複雜的操作流程，即可達至即時通報與全程追蹤的效果，大幅簡化前線與後勤的內部日常合作。
    • Acting as a digital logbook for internal tracking, this tool manages shift memos and defect reporting. Requiring no high costs or complex workflows, it delivers real-time notifications to simplify front-to-back everyday coordination.

租務管理 Lease Management

  • 租約及租戶管理 Lease & Tenant Management
    • 系統涵蓋完整的租戶生命週期管理，全面掌控租約及續期追蹤、租金收取、租戶溝通與入住率。智能租約管理更自動整合合約條款、進行合規監控與費用計算流程。
    • Delivering total tenant lifecycle management, the system tracks leases, billing, and occupancy. Its smart contract engine automatically integrates agreement clauses, manages compliance monitoring, and handles fee calculation workflows.
  • 租金收入與投資組合分析 Portfolio Analytics & Revenue Intelligence
    • 代理式人工智能持續監控租金收益來源、入住率及營運成本數據，自動更新租務績效儀表板、標記表現欠佳資產，並根據市場基準，建議調整租金水平。
    • Agentic AI continuously monitors rental revenue sources, occupancy rates, and operating cost data to automatically update lease performance dashboards, flagging lagging assets and benchmarking rates for optimal business decisions.
  • 即時租務營運分析 Real-Time Lease Analytics
    • 代理式人工智能從系統抽取數據，自動生成即時租戶滿意度評分、欠租賬齡報告及服務申請解決指標。協助掌握租戶健康度與壞賬風險，無需承擔昂貴的 AI Token 開支。
    • Extracting data instantly, Agentic AI automatically generates tenant satisfaction scores, rent aging reports, and service metrics. It helps grasp tenant health and bad debt risks without incurring any expensive AI token overheads.
方案一覽 The Solutions

靈活組合，配合實際營運。

Modular Scalability, Tailored for Real-World Operations.

人力資源系統
Human Resources Management System

涵蓋員工檔案、假期管理、薪酬計算等主要功能，符合香港勞工法例要求。
Covers core features including employee profiles, leave management, and payroll calculation—fully compliant with Hong Kong Employment Ordinance.
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多國法例引擎
Multi-Region Compliance Engine

支援多達 13 個地區的假期與薪酬處理，可配合及擴充現有人力資源系統。
Supports leave and payroll processing across 13 regions, integrating seamlessly with your existing HR system.

AI 智能編更系統
AI Rostering System

自動計算香港 417/468 連續性合約的香港勞工法例，即時估計人手成本。
Automates HK 417/468 continuous contract compliance during rostering, while providing real-time labor cost projections with every shift change.
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分判商員工平台
Subcontractor Staffing Portal

分判公司直接上傳工時與人員資料，告別人手收集，從而妥善管理及整理完整紀錄報告。
Subcontractors directly upload hours and personnel data, eliminating manual collection to streamline and organize complete record reports.

考勤系統
Attendance System

自動偵測考勤異常紀錄，精算遲到、早退、加班與津貼等核心薪酬項目。
Auto-detects attendance anomalies while calculating lateness, early departures, overtime, and allowances for pinpoint payroll accuracy.

績效評核系統
Appraisal System

從試用期評估、彈性 KPI 設置、中期與年終評，到離職面談，全面覆蓋員工生命週期。
Covers the employee lifecycle from probation and flexible KPIs to interim and final reviews and exit interviews, managing every critical milestone.

培訓系統
Learning Management System

多元化線上學習，整合內部及外部紀錄，自動匯總受訓時數報告，應對 ESG 審計與規定。
Enables diverse online learning and integrates internal and external training logs to auto-generate hour reports for ESG audits and regulations.

健康福利平台
Health & Wellness Platform

賦予員工自主挑選福利的權利，在固定預算內大幅提升員工滿意度。
Empowers employees to choose their own health perks, driving up team satisfaction while keeping company spending within a strictly fixed budget.

自主醫療福利平台
Self-Managed Medical Platform

管理自主醫療福利計劃，包括設置限額、申請、審批、及提供分析報告。
Supports corporate medical benefit plans by managing usage limits, applications, approvals, and analytical reports to streamline company administration.

員工內部專線
Internal Employee Hotline

為前線員工建立電話及 WhatsApp 熱線, 智能系統確保公司接收到任何員工的意見與查詢。
Establishes dedicated hotlines and WhatsApp channels for frontline staff, utilizing smart tracking to ensure no worker inquiry goes unnoticed.

多用途電子留言板
Multi-Purpose Message Logbook

協助溝通及事件狀態追蹤，簡單易用而且用途廣泛，可配合不同情境使用。
Assists communication and event status tracking. Simple, versatile, and highly adaptable for various scenarios.

機器人流程自動化
Robotic Process Automation (RPA)

透過 RPA 技術實現跨系統數據自動同步，以低成本消除重複性人手輸入的行政負擔。
Enables seamless cross-system data synchronization, eliminating repetitive manual data entry and heavy administrative burdens cost-effectively.

合規員工數據封存系統
Compliant HR Data Archiving System

匿名化數據以應對 GDPR 與中國個資法，助管理層合法善用數據進行長遠策略規劃。
Utilizes data anonymization to meet GDPR and China’s privacy laws, empowering management to leverage historical insights for strategic planning.

合規文件封存系統
Compliant Document Archiving System

檔案深度加密符合 GDPR 與中國個資法，依規精準檢索並自動銷毀相關個人資料。
Secures corporate files with robust encryption under GDPR and PIPL rules, ensuring precise data searching and permanent shredding of private records.

電子紙應用
Electronic Paper

低秏電且即時更新，減少用紙，節省用電，營造綠色環境美學。適用於不同場合：餐廳、酒店、大堂、商舖等。
Low power with real-time updates reduces paper and energy use for a green aesthetic. Ideal for restaurants, hotels, lobbies, and retail.

客戶服務系統
Customer Service System

全渠道應接所有電話、郵件、訊息，快速識別賓客，無縫承接上次溝通，繼續摯心對話。
Unifies phone, email, and live messaging to fast-track customer identification, empowering agents to pick up conversations exactly where they left off.

AI 語音分析工具
AI Speech Analytics Tool

語音分析智能記錄並自動總結訂房與客房服務通話，以現場數據精進服務品質管理。
Intelligently records and summarizes reservation and room service calls, leveraging live operational data to power quality management metrics.

自動語音機械人
Voicebot

在對話中分析意圖與含義，把說話轉變成文字記錄，以自然的聲音回覆對方。
Analyzes intent and meaning in conversations, converts speech to text records, and replies with a natural voice.

資產管理系統
Asset Management System

中央管理法定證書、設施維護、軟硬體保養期限，確保酒店各項維修與續期按時完成。
Centralizes statutory certificates, facility maintenance, and software/hardware warranties to ensure all hotel renewals are executed on time.

AI 車輛識別
AI Car Recognition

透過 AI 以車牌、牌子、型號、版本等範疇，快速識別車輛，配合後續分析。
Uses AI to quickly identify vehicles by license plate, brand, model, and version, facilitating subsequent analysis.

物業管理 ERP
Property Management ERP

管理物業組合、租戶及租約、預防性維護計劃等營運範疇，同時支援集團式財務管理。
Manages properties, tenants, leases, and preventive maintenance while supporting group-level financial management.

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Can’t find the specific system you need?

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Contact us Today! We will source it right away.

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熱門資訊 Trending News

有關物業管理行業的軟件、新聞、內部管理的資訊。
Specialized software insights, news, and internal management strategies for property management.

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軟件行情貼士 Software Insider Tips

由業內人士分享商用軟件資訊及行情，助你挑選優質軟件。
Business software insights and market trends, shared by industry insiders to guide your choice of quality software.

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HR 天文台 HR Observatory

囊括有關人力資源的新聞、新法例安排、及管理知識。
Covering the latest HR news, upcoming regulatory changes, and management insights.

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常見問題

Frequently Asked Questions

我們已採用了很多不同的系統。你們的方案與現有系統會有衝突嗎？
Will your solutions conflict with our existing systems?

完全不會。我們的方案絕非要取代你現有的核心系統。相反，卓越營運管理方案定位為圍繞著核心系統運作的效率增幅器。此方案旨在與你現有的核心系統配合及互補，全面釋放既有資產的潛在效能，讓營運效率倍增。

Not at all. Our solutions are by no means a replacement for your existing core systems. Instead, our Productivity & Operational Excellence Solutions act as an efficiency amplifier operating around your core ecosystem. This framework is designed to integrate and coexist perfectly with your current architecture, fully unlocking your digital potential to multiply operational efficiency.

我們如何知道該採用那些方案，才能將這些管理價值完美落地？
How can we determine which specific solutions to adopt to truly realize these strategic values?

您只需明確設定你的業務目標（想達成甚麼？），SoftMap 便能為你規劃具體執行路徑，並清晰解構各款軟件如何配合以達成該目標（如何達成？）。如此一來，你無需花費大量時間逐一研究不同供應商繁複的軟件功能，能將精力百分之百聚焦於您的策略需求與業務營運上。

You simply define your core business objectives (what to achieve), and SoftMap will lay out the precise execution path and explain exactly how the software delivers those results (how to achieve). This approach saves you from wasting valuable time analyzing complex, granular functionalities vendor by vendor, allowing your executive team to stay 100% focused on your strategic mandates and core requirements.

不同方案由不同供應商提供，實行上會否十分困難？
With different solutions provided by various vendors, will implementation be highly challenging?

雖然各方案由不同專業供應商提供，但我們相信採取最佳獨立軟件策略（Best-of-Breed）最能滿足營運需求。此架構具備極佳的風險管理效益，能有效避免對單一軟件供應商的過度依賴。在項目落地與持續支援上，多元供應商亦能確保充足的技術資源投入。更重要的是，參與的各家本地供應商均擁有極其豐富的跨系統連接與整合經驗，能確保各平台無縫結合及實行。

While solutions are provided by diverse specialists, we believe adopting a Best-of-Breed software strategy is optimal for operations, offering effective risk management without single-vendor reliance. For implementation and ongoing support, multiple vendors ensure ample resource allocation. Crucially, all participating local vendors possess rich experience in cross-system integration, ensuring smooth, seamless compatibility and high efficiency.

同時引進多個獨立軟件方案，在預算規劃上會否帶來沉重的財務壓力？
Will deploying multiple independent software solutions impose a heavy financial burden on our budgeting?

恰恰相反。相較於傳統動輒百萬的綑綁式套裝軟件，我們採取的最佳獨立軟件策略（Best-of-Breed）支援組裝合成、按實際需要採用。你可根據當前最迫切的營運問題（如人力資源部或工程部門）投資，分階段彈性擴充。這種高度靈活的方式能將初始開支（CAPEX）降至最低，並隨時根據實際投資回報（ROI）調整進度，讓每一分預算都用得其所。

On the contrary. Unlike rigid, costly all-in-one software suites, our Best-of-Breed strategy allows for prioritized, modular deployment based on your immediate needs. You can invest precisely in your most critical operational pain points—such as optimizing HR or engineering first—and expand in phases. This agile configuration minimizes initial CAPEX and aligns tech spending directly with measurable ROI, ensuring every bit of your budget is well-utilized.

SoftMap 在這些方案中扮演什麼角色？與各供應商及物管的合作模式為何？
What role does SoftMap play across these solutions, and what is your business model?

SoftMap 是專為內部系統而設的香港商用軟件資訊平台，致力幫助商業用戶一站式物色心水軟件、進行初期功能比較，並以最快速度與合適供應商接洽。平台同時提供商用軟件市場資訊，致力提升市場透明度，協助優秀的軟件供應商開拓客源，推動行業持續健康發展。因此 SoftMap 共提供 3 個模式協助商業用戶物色理想方案：

  1. 網內方案推薦（由軟件供應商支付費用）：我們作為香港本地優秀軟件供應商的推廣平台，為商業用戶與本地頂尖供應商建立對話橋樑。在此模式下，我們不承擔銷售角色，亦不參與商業用戶內部的軟件評估過程。一旦連繫成功，後續的商業洽談與項目進行將交由該領域的專業供應商全權主導；若交易達成，我們將向軟件供應商收取推薦費用。
  2. 獨立採購服務（由商業客戶支付費用）：我們亦可作為商業用戶管理層的外判採購團隊，接受委託進行特定軟件的採購及篩選，並深入參與內部的決策與評估流程。在此模式下，我們由企業客戶直接支付服務費用，因此承諾絕不收取任何軟件供應商的推薦費用，以百分之百獨立客觀的立場，全力捍衛你的採購權益。
  3. 自助軟件比較平台 (即將投入服務)：你亦可免費透過我們的公開平台自行篩選系統。平台羅列市場上所有合適軟件，依據其公開資訊及自願披露資料編纂，並以輔助職能與系統功能進行分類，讓同類型系統的分野一目了然。

SoftMap is Hong Kong’s software information platform dedicated specifically to internal systems. We streamline this journey—helping business users discover their ideal tools, perform initial feature comparisons all in one place, and connect with the right vendors in record time. By delivering key market insights, the platform enhances transparency, empowering top-tier vendors to expand their client base and drive sustainable industry growth. That is why SoftMap offers 3 distinct modes to help business users discover their ideal solutions.:

  1. Network Referral (Paid by Vendors): We bridge the gap between premier Hong Kong software vendors and business users. In this capacity, we do not take on a sales role or participate in the software evaluation process. Once the initial connection is established, the specialized vendor takes full ownership of negotiations, and they will pay SoftMap a referral fee only upon a successful closing.
  2. Independent Sourcing Service (Paid by Clients): Acting as a trusted extension of your executive team, we source specialized software under your direct commission and actively participate in your internal evaluation and decision-making process. Since our services are fully funded by you, we strictly decline any vendor referral fees, maintaining 100% independence to wholeheartedly safeguard and maximize your procurement interests.
  3. Self-Service Sourcing Platform (即將投入服務)：Users can also independently screen systems through this free, public sourcing platform. Compiling options from across the entire market, the platform relies on public and voluntarily disclosed data to categorize systems by supporting modules and functional capabilities—making feature differences between similar solutions crystal clear at a glance

時間寶貴！
讓我們立即為您的宏觀遠景規劃最佳解決方案。

    Time is valuable! Let us swiftly map out the optimal solutions for your grand vision.

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