上一集淺談了管理層可能受Deloitte報告啟發而想討論的題目：人機協同、HR部門與IT部門合併、安排培訓加速AI應用、減少招聘的人手等題目，今集我們繼續就報告綜合他們有機會突然與你「閒聊」的AI商業成功案例：
🌈 7-Eleven | Rita AI 招聘助手
戰績： 自動化完成 95% 的招募日常工作。
成效： 每週幫全球人力資源團隊節省高達 4 萬小時。
🌈 MetLife 大都會人壽 | 客服 AI 教練與關懷大使
AI 即時教練：語音辨識員工與客戶情緒，即時指導客服如何用更強同理心應對奧客。成功讓客戶滿意度提升 13%，通話時長縮短。
Thrive Resets 關懷大使：偵測到員工剛處理完棘手投訴後，主動彈出 「60秒個人化心理重設引導」（呼吸、減壓音樂），直接阻斷員工的累積壓力。
🌈 星展銀行 (DBS) | 高級委員會與 PURE 治理原則
治理框架： 嚴格遵守 PURE 原則（Purposeful 有目的、Unsurprising 不令人意外、Respectful 尊重、Explainable 可解釋），設有高管委員會監督。
規模： 已在 370 個場景部署超 1500 個 AI 模型，用於超個人化財務決策、防詐騙，並為員工量身打造職涯升級路線圖。
🌈 Atlassian | AI 代理改善新員工入職
做法： 針對遠距/分散式團隊的新人，利用 AI 提供精準的培訓與安全保障，建立科技信任感。
成效： 新同事的每週平均 AI 使用率，由 57% 提升至 93%。
德勤中國日前發布《2026年全球人力資本趨勢報告》，雖然美國版早於3月已經出爐，但中國版日前才正式發布。
參考資料:
德勤中國 https://www.deloitte.com/cn/zh/services/consulting/research/2026-global-human-capital-trends.html
Deloitte Insights https://www.deloitte.com/us/en/insights/topics/talent/human-capital-trends.html
🌤️HR Observatory | Workplace Pop Quiz Cheat Sheet #2 • AI Success Cases You Need to Know Before Your Boss Does
In our last episode, we touched upon topics management might want to discuss—inspired by the Deloitte report—such as human-machine collaboration, merging HR and IT departments, accelerating AI adoption through training, and reducing recruitment headcount. In this episode, we continue to synthesize AI business success stories from the report that your boss might suddenly bring up during a “casual chat”:
🌈 7-Eleven | Rita AI Recruiting Assistant
The Feat: Automates 95% of day-to-day recruitment tasks.
The Impact: Saves global HR teams up to 40,000 hours per week.
🌈 MetLife | Customer Service AI Coach & Care Ambassador
Real-time AI Coach: Recognizes employee and customer emotions through speech, guiding agents in real time to handle difficult customers with greater empathy. Effectively boosted customer satisfaction by 13% and shortened call durations.
Thrive Resets Ambassador: Automatically triggers a “60-second personalized mental reset guide” (breathing exercises, calming music) right after an employee handles a high-stress complaint, cutting off cumulative stress at the source.
🌈 DBS Bank | Senior Committee & PURE Governance Principles
Governance Framework: Strictly adheres to the PURE principles (Purposeful, Unsurprising, Respectful, Explainable), overseen by a senior-level executive committee.
Scale: Deployed over 1,500 AI models across 370 use cases for hyper-personalized financial advice and fraud detection, while also offering tailored career paths and upskilling roadmaps for employees.
🌈 Atlassian | AI Agents Revamping New Hire Onboarding
The Approach: Leverages AI to provide targeted training and guardrails for new hires in distributed/remote teams, building institutional trust in technology.
The Impact: Skyrocketed new hires’ average weekly AI adoption rate from 57% to 93%.
Deloitte China recently released the 2026 Global Human Capital Trends Report. While the US version came out in March, the China-specific edition was just officially launched.
Reference:
Deloitte China https://www.deloitte.com/cn/zh/services/consulting/research/2026-global-human-capital-trends.html
Deloitte Insights https://www.deloitte.com/us/en/insights/topics/talent/human-capital-trends.html