🌤️HR天文台 | Mos Burger 店長店員串謀騙薪 68 萬，如何杜絕害群之馬呃鐘？
連鎖快餐店摩斯漢堡（Mos Burger）前店長及店員共8人遭廉政公署起訴，涉嫌於2022年10至2024年6月期間，在天水圍分店或屯門分店串謀「呃鐘」（以虛報方式騙取工作時數及薪金），而該批店員從未正式上班。店長偽造「幽靈員工」逾1,500日的出勤紀錄，及提交虛假報告，導致僱主支付薪金共約68萬元，繳付強積金供款約6萬元，而店員支薪後退回部分薪金給店主，店主共獲取港幣 40 萬元利益。
到底我們可以如何有效堵塞漏洞，杜絕害群之馬呃鐘，令真正勤勉的員工得到公平待遇？
📌 升級考勤設備
- 強制生物識別打卡：棄用實體卡、密碼或簽名，強制使用人臉識別、指紋、掌靜脈打卡等方法，提高造假難度。
- 閉路電視數人頭：人臉識別技術已拓展至影像辨識中，支援以影像識別員工是否在店內活動，惟成本較高，未必合乎成本效益。
- 限制店長在打卡設備與系統的雙重權限：打卡紀錄往往會先儲存在店內打卡機內，再傳送到考勤系統。許多店長擁有打卡機的管理員權限，能直接在機器上新增員工或手動補打卡，從源頭製造假數據。因此，公司不應允許店長擁有打卡機的管理員權限。任何前線的補打卡或更改紀錄，都不能在打卡機上操作，必須移師到擁有審計記錄的考勤系統上進行，令所有修改都留下無法抹除的系統足跡。
📌 數據異常警告
- 頻繁修改紀錄報告：當所有修改都在考勤系統中進行，系統就能匯出被頻繁修改的員工紀錄，令僱主可以順藤摸瓜，探究真正原因。
- 異常加班報告：另一常見造假方法是虛報加班，考勤系統能夠匯出頻繁加班、同期遠超過正常值的加班紀錄。即使不存在造假，也是僱主應該注意的方向，因為加班數字往往反映運作、人手短缺、過勞的潛在隱憂。
📌 突擊巡查機制
- 後勤（寫字樓）同事突擊巡查：派遣寫字樓同事定期進行突擊巡查，起阻嚇作用。
- 神秘顧客突擊巡查：零售及飲食業常用神秘顧客評核服務。僱主可善用此機制，要求神秘顧客順道記錄店內實際當值人數，或核對名牌，再交由寫字樓交叉對比當日的更表。
📌 培養廉潔文化
- 定期舉行防貪培訓：定期進行防貪培訓，令僱員對貪污保持高度警覺。廉政公署可協助提供防貪培訓，詳情請聯絡防貪諮詢服務。
- 設立舉報熱線：前線員工若發現有呃鐘事件，可以有渠道直接、匿名地向相關部門舉報。
結語：
引進多管齊下的制度，並非單純為了監視員工，保障僱主利益，更是為了保護誠實付出的員工，維持健康廉潔的工作環境。我們總會遇上害群之馬，只要建立好監管的制度，公司仍然可以信任大部份安份守己、默默耕耘的員工。用制度篩走壞人，把信任留給好人。
想更換生物識別打卡設備或考勤系統？
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🌤️HR Observatory | The $680,000 MOS Burger Fraud: How to Prevent Ghost Employees and Timecard Scams
A former store manager and seven employees of a local MOS Burger branch were recently charged by the ICAC for a long-running “ghost employee” conspiracy. Between October 2022 and June 2024, the manager recruited six fake employees who never actually showed up for work. By falsifying over 1,500 shift records, the manager siphoned off HK$680,000 in wages and HK$60,000 in MPF contributions, pocketing HK$400,000 in kickbacks.
This case exposes a critical operational vulnerability in retail and F&B: when frontline managers and staff collude, head-office HR is left entirely in the dark.
How can businesses close these operational loopholes, eliminate timecard fraud, and ensure a fair workplace for honest, hardworking employees?
📌 Upgrade Attendance Hardware
- Mandatory Biometric Clock-ins: Replace physical cards, PINs, or sign-in sheets with facial recognition, fingerprint, or palm vein scanners. This makes identity fraud significantly harder to pull off.
- CCTV Video Analytics: Advanced AI facial recognition can now cross-reference CCTV feeds to verify if scheduled staff are physically on the floor. However, implementation costs are high, so deployment should be evaluated based on budget constraints.
- Restrict Device-Level Admin Rights: Clock-in data is often stored locally on the terminal before syncing to the Attendance System. Since many store managers hold admin access to these physical devices, they can easily register fake profiles or manual punch-ins directly from the hardware. Companies must lock down device-level admin rights. All manual overrides or missed-punch corrections must be routed through the Attendance System, ensuring a permanent audit trail.
📌 Anomaly Checking
- Frequent Modification Reports: By forcing all timecard adjustments into the HR system, companies can generate reports flagging employees whose records are altered too frequently, allowing HR to track down the root cause.
- Overtime Spike Alerts: A common way to inflate payroll is through fake overtime. Modern attendance systems can automatically flag employees with abnormal overtime spikes or hours that significantly deviate from the store average. Even if no fraud is involved, these alerts help management identify staffing shortages and employee burnout.
📌 Deploy Dynamic Cross-Checking
- Head Office Surprise Audits: Have corporate HR or operational managers conduct unannounced site visits to count heads on the floor and cross-reference them against the active roster. This creates a strong psychological deterrent.
- Leverage Mystery Shoppers: Most retail and F&B brands use monthly mystery shoppers to grade service quality. Businesses can easily adapt this mechanism by asking mystery shoppers to discreetly record the number of staff on duty or check staff name tags, which HR can then verify against the system schedule.
📌 Foster a Culture of Integrity
- Regular Anti-Corruption Training: Conduct routine anti-fraud workshops to keep compliance top of mind. The ICAC provides free anti-corruption advisory services and training resources for businesses.
- Whistleblowing Hotlines: Establish independent, anonymous channels that bypass the store manager, giving honest frontline workers a safe way to report timecard fraud or ghost employees directly to head-office audit teams.
The Bottom Line:
Implementing a multi-layered attendance system isn’t just about monitoring staff or protecting the employer’s bottom line—it’s about safeguarding honest employees and maintaining a healthy, ethical work environment. While there will always be a few bad actors, having a robust governance framework in place allows a company to safely extend its trust to the vast majority of law-abiding, hardworking team members. We filter out the bad actors with system guardrails, leaving trust where it belongs—with your honest people.
Looking to upgrade to smart biometric devices or a cloud-based attendance system?
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