AI 智能編更系統

AI Rostering System

以 AI 處理複雜編更、排班，遵循相關的法例、行業標準、公司目標，顯著提升傳統的編更過程，將原本需要數以日計的編更工作大幅縮短。

Leveraging AI to handle complex rostering ensures full compliance with relevant labor laws, industry standards, and corporate goals. This drastically upgrades the traditional rostering process, condensing what used to take days into a matter of minutes.

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AI 預測人手需求
Predictive Labor Planning

串連不同數據，以 AI 快速預測所需人手及技能需求，即時估計營運人力成本。
AI forecast required manpower and skills instantly, enabling real-time estimations of operational staffing costs.

平衡成本及服務質素
Balance Cost and Service

以最佳成本及最佳人選安排人手，維持高水平服務質素，同時控制成本。
Roster the ideal talent cost-effectively, securing high-quality service standards while maintaining cost controls.

符合硬性指標
Meeting Hard Constraints

符合《僱傭條例》、遵從各行業中的最低人手要求、履行服務合約條款。
Adhere to the Employment Ordinance, enforce industry-specific minimum headcount targets, fulfill contractual service terms.

靈活擴充
Best-of-Breed Scalability

告別單一品牌限制，按實際需要，以不同獨立軟件組合你的理想方案。
Mix and match the best software to create your ideal customized solution based on actual needs.

與客戶共同成長 | Who's Growing with Us?

不論規模、行業，用心了解。

No matter the size or industry, we care for the unique needs of every business.

由中小企到跨國企業
From SMEs to Multinationals

無論你是數十人抑或數萬人的團隊，都能從我們琳瑯滿目的系統中，挑選到真正適合你的人力資源系統組合。

Whether your team is dozens or tens of thousands strong, you can easily choose the perfect mix of HR tools from our community.

各行各業，各有所需。
Built for Your Industry. Shaped by Your Feedback.

每個行業都有其獨特性，我們的供應商用心聆聽每位客戶的需求，不斷改進系統，盡力以系統配合你的運作。

With a deep empathy for every industry’s unique dynamics, solutions are tailored based on direct client feedback. Our curated vendor community thrives on helping systems evolve to match your daily operations.

酒店款待 Hospitality

24小時全天候跨部門營運，提供「以人為本」的情緒服務及高質餐飲體驗，著重人才培訓及品質管理。

Operating 24/7 across multiple departments requires delivering 'people-first' emotional service alongside high-quality dining experiences, making continuous talent training essential.

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物業管理 Property Management

兼顧保安及清潔等多元職能管理，全天候應對突發的社區與住客事件，履行合約的人手要求及服務承諾。

Managing diverse functions from security to cleaning requires handling unpredictable community and resident incidents 24/7, while strictly fulfilling contractual headcount requirements and service pledges.

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餐飲 Catering

前線人員流動率極高，需要全職與炒散的靈活調配，以應對不同時段的營業高峰，亦需經常處理工傷事故申報及安排。

Facing high frontline turnover requires flexible scheduling of full-time and casual labor to handle peak periods, alongside the frequent management and reporting of work injury incidents.

零售 Retail

員工人數龐大且排班繁複，業績高度與佣金制度掛鈎，並需頻繁應對節假日的前線人手爆發性需求調。

Managing a multinational, contract-based faculty involves handling complex gratuities, allowances, and rent reimbursements, while constantly monitoring labor costs for every grant and course.

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教育 Education

管理多國籍的合約制教職員，處理合約中的約滿酬金、津貼及租金報銷等。時刻監察每項資助及課程中的人力成本。

Managing a multinational, contract-based faculty involves handling complex gratuities, allowances, and rent reimbursements, while constantly monitoring labor costs for every grant and course.

你的獨特運作 Your Operations

透過服務逾千間來自不同行業的公司，我們明白除了行業特性，每間公司也有其獨特運作。我們提供專業分析，與你一起甄選最適合的系統方案。

Serving over a thousand unique companies has proven that every business workflow is one of a kind. Access professional, tailored analysis to simplify your selection and secure the ideal system for your business.

核心功能、擴充功能 | Core Features & Scalability

以需求為先，迎接理想方案組合

Let your needs lead the way to the right system match

歷史數據分析 Historical Data Analytics
分析過往的營業額、客流量、季節性趨勢（如節日、週末），為 AI 預測奠定架構。
Analyzing historical revenue, foot traffic, and seasonal trends—such as holidays and weekends—to build a robust architecture for AI forecasting.

外部數據整合 External Data Integration
結合天氣預報、地區活動等外部因素，識別影響勞動力需求的因素，以分析過往趨勢及進行預測。
Combining external variables like weather forecasts and local events to identify key factors impacting workforce demand, facilitating historical trend analysis and forecasting.

未來需求預測 Demand Forecasting
以數據驅動，即時推算未來人手需求及所需技能，避免人手不足人手過剩。
Leverage data-driven intelligence to instantly calculate future labor demands and required skill sets, preventing both understaffing and labor waste.

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最佳服務、最低成本 Optimal Service, Minimal Cost
AI 多維度同時兼顧人力成本、職位技能、排班規律及員工意願等，提供最佳的組合。
AI multi-dimensionally evaluates labor costs, job skills, rostering patterns, and employee preferences simultaneously to deliver the ultimate optimized combination.

即時應變調整 Instant Attendance Rescue
原定員工突發缺勤時，AI 即時推薦最合適的替補人選（考慮誰最順路、誰可加班、誰的薪酬成本較低）。
When unexpected absences occur, AI immediately screens and matches optimal standby staff, factoring in location proximity, overtime availability, and budget impacts.

成本預算監控 Cost & Budget Monitoring
串連薪酬數據，編更時即時計算並顯示該更表的總人力成本，防止超出預算。
Connecting payroll data to calculate and display total labor costs in real time during rostering, effectively preventing budget overruns.

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勞工法例檢查 Labor Law Compliance Check
自動符合勞工法例，例如香港的 417/468 條例、勞工假期補假等。同時輔助主管，於手動修改更表時仍然合規。
Ensuring alignment with labor codes, such as Hong Kong’s 417/468 regulations and statutory holiday compensations. It seamlessly assists managers to maintain compliance even during manual roster modifications.

符合行業性最低人手要求 Compliance with Minimum Staffing Standards
某些行業設有針對特定職位、牌照、營運時間的最低人手要求。系統將根據設定，確保編更符合相關規定。
In industries where minimum headcount is legally enforced by job role, certifications, or operating hours, the system cross-checks configurations to lock in full compliant workforce allocation automatically.

妥善履行合約條款 Contractual Service Delivery
自動按照服務合約條款，派遣足夠人手履行服務承諾，避免罰則或罰款。
Ensure adequate staffing is automatically dispatched according to SLA terms to meet service commitments, eliminating the risk of operational penalties or budget-draining fines.

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20+ 不同方案、任你配對

20+ Software, Your Choice

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人力資源系統
Human Resources System

多國法例引擎
Multi-Region Compliance Engine

AI 智能編更系統
AI Rostering System

外判臨時工平台
Outsourced Staffing Portal

分判商員工平台
Subcontractor Staffing Portal

考勤系統
Attendance System

績效評核系統
Appraisal System

培訓系統
Learning Management

健康福利平台
Health & Wellness Platform

自主醫療福利平台
Self-Managed Medical Platform

員工內部專線
Internal Employee Hotline

多用途電子留言板
Multi-Purpose Message Logbook

機器人流程自動化
Robotic Process Automation (RPA)

員工數據封存系統
HR Data Archiving System

合規文件封存系統
Document Archiving System

電子紙應用
Electronic Paper

AI 語音分析工具
AI Speech Analytics Tool

自動語音機械人
Voicebot

員工體驗平台
Employee Experience Platfrom

AI 排程方案
AI Scheduling

想了解如何將你的需要與系統功能配對，立即與我們的專人聯絡。
Discover how to perfectly match your needs with the right system capabilities.
Contact our specialists today.

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為何使用 SoftMap 平台 | What set us apart?

周圍搵、不如呢度搵
Less Searching, Better Sourcing.

面對琳瑯滿目的商用軟件，企業單是物色合適的供應商，往往需耗費數週時間。

SoftMap 是專為內部系統而設的香港商用軟件資訊平台，致力幫助商業用戶一站式物色心水軟件、進行初期功能比較，並以最快速度與合適供應商接洽。平台同時提供商用軟件市場資訊，致力提升市場透明度，協助優秀的軟件供應商開拓客源，推動行業持續健康發展。因此 SoftMap 共提供 3 個模式協助商業用戶物色理想方案。

With a vast ocean of business software available, organizations often spend weeks simply searching for the right vendors.
 
SoftMap is Hong Kong’s software information platform dedicated specifically to internal systems. We streamline this journey—helping business users discover their ideal tools, perform initial feature comparisons all in one place, and connect with the right vendors in record time. By delivering key market insights, the platform enhances transparency, empowering top-tier vendors to expand their client base and drive sustainable industry growth.
That is why SoftMap offers 3 distinct modes to help business users discover their ideal solutions.

網內方案推薦
Network Referral

由軟件供應商支付費用。我們會因應你的需求，從網內供應商中尋找適合你的軟件。成功連繫後，後續的洽談將由供應商親自處理。若你最後選擇採用我們推薦的軟件，我們將向軟件供應商收取推薦費用。

Fully funded by software vendors. Tailored options are sourced directly from our vendor network based on your specific needs. Upon a successful introduction, any follow-up discussions will be handled directly by the vendor. A referral fee is charged to the vendor only when a recommended solution is selected and adopted.

獨立採購服務
Independent Sourcing Service

由客戶支付費用。我們將成為你的外判採購團隊，進行特定軟件的採購及篩選，並參與內部的決策與評估。在此模式下，我們絕不收取任何軟件供應商的推薦費用，以獨立客觀的立場，捍衛你的權益。

Funded directly by the client. This model provides a dedicated outsourced sourcing team to handle software procurement, screening, and active participation in internal evaluation and decision-making. To guarantee an independent and objective stance, no referral fees are ever accepted from software vendors, strictly safeguarding your interests.

自助軟件比較平台 (即將投入服務)
Self-Service Sourcing Platform (Coming Soon)

你亦可免費透過我們的公開平台自行篩選系統。平台羅列市場上所有合適軟件，依據其公開資訊及自願披露資料編纂，並以輔助職能與系統功能進行分類，讓同類型系統的分野一目了然。

Users can also independently screen systems through this free, public sourcing platform. Compiling options from across the entire market, the platform relies on public and voluntarily disclosed data to categorize systems by supporting modules and functional capabilities—making feature differences between similar solutions crystal clear at a glance

在 Threads 上追蹤我們，緊貼軟件資訊。
Follow us on Threads for the latest software insights.

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認識我們的網絡供應商 Meet our Network Vendors

植根香港、揚帆東南亞及更多地區

Rooted in Hong Kong, Serving Southeast Asia and Beyond.

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香港軟件供應商
Hong Kong
Software Vendors

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商用軟件平均年資
Average Years of
B2B Software Experience

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全球累計客戶
Total
Worldwide Clients

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服務地區
Global
Locations Served

常見問題

Frequently Asked Questions

AI 編更系統真的能完全取代人手編更嗎？
Can an AI rostering system completely replace manual rostering?

AI 編更系統不能完全取代人手編更，它的定位是經理的「高效的編更助手」。

  • AI 負責的部分： 根據複雜的勞工法例、員工意願、技能匹配和歷史數據，在極短時間內運算出最佳的更表初稿，處理 90% 以上的繁瑣行政工作。
  • 經理負責的部分： 經理擁有最終的審批與修改權。經理需要應對突發的人事變動（如臨時請假）、處理特殊的員工情感需求，並根據實時營運狀況修改更表。AI 負責提升效率，經理則負責人性化管理。
No, AI rostering is not meant to completely replace human input; rather, it functions as a highly efficient "rostering assistant" for managers.
  • AI’s Role: It processes complex labor laws, employee preferences, skill matching, and historical data to generate an optimized draft roster within minutes, taking care of over 90% of tedious administrative work.
  • Manager’s Role: Managers retain ultimate approval and override authority. They handle last-minute personnel changes (such as sudden leave), address sensitive staff needs, and adjust rosters based on live operational realities. While AI drives efficiency, managers provide the human touch.

如果勞工法例（例如香港勞工假增加）或公司內部政策改變，AI 系統能應付嗎？
If labor laws (e.g., statutory holiday updates in HK) or company policies change, can the AI system adapt?

完全可以。現代 AI 編更系統都具備高度靈活的規則引擎。當政府修訂勞工法例，或公司更改內部政策時，管理員只需在系統後台更新設定與參數。AI 演算法會即時套用新規則，並在自動編更或經理手動調整時，自動攔截並警告任何違規的編更。
 
Absolutely. Modern AI rostering systems are built with highly flexible policy and rule engines. When governments amend labor codes or companies adjust internal policies (such as modifying overtime rates or changing required rest hours between shifts), administrators simply update the parameters in the system backend. The AI algorithm instantly applies the new rules, automatically flagging and blocking any non-compliant schedules during auto-generation or manual shifts.

AI 是如何預測我們未來需要多少人手的？會準確嗎？
How does AI forecast our future staffing needs, and is it accurate?

AI 主要是透過大數據分析與機器學習來進行預測。系統會分析您過去的歷史營運數據，並結合週期性規律。一些先進的系統甚至能整合天氣預報或附近大型活動的數據。

  • 關於準確度： 系統運作的時間越長、累積的歷史數據越多，AI 的機器學習模型就會越了解您店鋪的營運規律，預測的準確度也會隨之持續提升。

AI generates forecasts through big data analytics and machine learning.

The system analyzes your past historical operational metrics (such as historical revenue, foot traffic, and transaction volume) and combines them with cyclical patterns (such as seasonality, public holidays, and weekends). Advanced platforms can even integrate external factors like weather forecasts or local event data.

  • Regarding Accuracy: The longer the system operates and the more historical data it accumulates, the better the AI machine learning model understands your business patterns, leading to continuous improvements in forecasting accuracy.

員工通常需要花很多時間適應新系統嗎？他們該如何配合？
Do employees need a lot of time to adapt to the new system, and how do they participate?

適應過程通常非常快速。現在的 AI 編更系統都配有介面友善的手機版及電腦版。員工不需要學習複雜的編更邏輯，他們只需要透過介面完成簡單的操作，普通員工即可設定自己可以上班的時間、提交請假申請、調更等。

The onboarding process is typically very fast.
Modern AI rostering platforms come equipped with user-friendly mobile apps and desktop interfaces. Employees do not need to learn complex scheduling logic; they simply perform straightforward tasks via the app—such as setting availability, submitting leave requests, and swapping shifts—enabling managers to build perfectly aligned rosters effortlessly.

你的寶貴意見，將是我們成長的基石。
Your valuable feedback forms the cornerstone of our platform’s growth.

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Special Thanks to Our Image Providers: Google Gemini, StockSnap from Pixabay, draconianimages from Pixabay, Tumisu from Pixabay, TUREK90 from Pixabay.