如果管理層突然與你討論以下題目，他可能就是受德勤的報告所啟發：
如果管理層突然與你討論以下題目，他們可能就是受德勤的報告所啟發，你是否準備好如何回答？
😎我們要優化「人機協同」！
『人』指員工，『機』指AI、機械人等新技術，人機協同即是員工與新技術的合作方式。報告指出70%受訪機構未來3年的目標是快速發展，而要實現此目標，以人為本的人機協同方式會比以技術為本的方式更高效。
🤔HR部門應該可以與IT部門合併？
源於報告中一個例子：Moderna (一間跨國製藥、生物技術公司) 為統一技術和人才策略，已將 IT 和人力資源部門合併，希望打破傳統的資訊不流通，令機構可以更宏觀地更清晰地塑造跨職能治理模式的人機合作。
😎你要安排公司培訓，加速AI應用！
源於報告中一個案例：救助兒童會起初的AI試點計劃分散，應用低，後透過多種機制：培訓、領導層參與和建立大使網絡等，為機構建構好奇心、學習和協作的文化。結果令AI使用率翻倍，現在可自行重新設計人機協同流程。
🤔應該可以減少招聘的人手？
源於報告中一個案例：7-Eleven使用「Rita」人工智慧助手，自動完成 95% 的日常工作。雖然案例中7-Eleven並沒有因此以AI直接取代招聘人員，而是把招聘人員的工作重點變為與門市緊密地合作、提高招聘品質、加強新員工入職流程，從而提高了人才匹配度並降低了員工流失率，但管理層所看的重點在於控制成本抑或提升價值只是一念之差。
德勤中國日前發布《2026年全球人力資本趨勢報告》，雖然美國版早於3月已經出爐，但中國版日前才正式發布。
參考資料:
德勤中國 https://www.deloitte.com/cn/zh/services/consulting/research/2026-global-human-capital-trends.html
Deloitte Insights https://www.deloitte.com/us/en/insights/topics/talent/human-capital-trends.html
If management suddenly brings up the following topics, they might just be inspired by the latest Deloitte report. Are you ready with your answers?
😎 “We need to optimize our ‘human-machine collaboration’!”
“Human” refers to employees, and “machine” refers to new technologies like AI and robotics. This collaboration is all about how workforce and technology team up. The report notes that 70% of surveyed organizations target rapid growth over the next three years. To achieve this, a human-centric approach to collaboration is far more efficient than a technology-centric one.
🤔 “Should the HR and IT departments merge?”
This stems from a report example: Moderna (the multinational biotech firm) merged IT and HR to unify technology and talent strategies. The goal is to break down traditional information silos. This allows the organization to shape cross-functional governance for human-machine teamwork with a clearer, more holistic view.
😎 “You need to arrange company training to accelerate AI adoption!”
Based on a case study of Save the Children: Their initial AI pilot programs were fragmented with low adoption. By implementing mechanisms like training, leadership engagement, and building an “ambassador network,” they fostered a culture of curiosity, learning, and collaboration. As a result, AI usage doubled, and the organization can now independently redesign its human-machine workflows.
🤔”Can we reduce our recruitment headcount?”
In the report, 7-Eleven used an AI assistant named “Rita” to automate 95% of routine tasks. However, 7-Eleven did not use AI to directly replace recruiters. Instead, they shifted recruiters’ focus to collaborating closely with stores, improving hire quality, and enhancing onboarding. This led to better talent matching and lower turnover. Whether management focuses on “cost control” or “value creation” depends entirely on their perspective.
Deloitte China recently released the 2026 Global Human Capital Trends Report. While the US version came out in March, the China-specific edition was just officially launched.
Reference:
Deloitte China https://www.deloitte.com/cn/zh/services/consulting/research/2026-global-human-capital-trends.html
Deloitte Insights https://www.deloitte.com/us/en/insights/topics/talent/human-capital-trends.html