During the Christmas holiday period, the number of visitors to Hong Kong increases, raising the demand for part-time frontline staff. Many part-time employees frequently complain on social media, stating that the company’s notifications regarding work schedules are too late, which affects their enthusiasm for work.
Most companies currently require part-time employees to provide their availability for the following week and inform them of their schedules around the weekend. If you reserve four days next week for Company A but are informed on Saturday that you only need to work one day, this directly impacts your income and leaves you without enough time to find other jobs, leading to dissatisfaction.
Two Main Reasons for Scheduling Difficulties:
💣Ineffective Estimation of Business Demand:
Manual calculations of business volume are time-consuming. Accurate estimation is essential for predicting manpower needs. AI can reduce this process from hours to minutes, incorporating additional parameters.
💣Failure to Utilize All Part-Time Employees’ Work Intentions:
Many managers use WhatsApp to check employees’ availability, but they often cannot integrate all the information when scheduling. This results in unbalanced workloads. Existing electronic scheduling systems can collect work intentions, allowing AI to schedule quickly and notify staff, while also considering labor laws, thus easing HR’s review and payroll workloads.
Efficient scheduling affects a company’s service quality. Wishing everyone a Merry Christmas🎉! Thank you to all frontline colleagues providing services during the holiday season🙏!
Reference:
Hong Kong Economic Journal Link
在聖誕假期期間，訪港旅客人數增加，對兼職前線員工的需求也相應提高。許多兼職員工在各社交平台上經常抱怨，表示公司對於上班時間的通知過於遲延，直接影響工作熱誠。
目前，大多數公司要求兼職員工提供下星期的可上班時間，並大約在星期尾通知他們的排班表。如果你下星期預留了四天給A公司，卻在星期六被告知只需上班一天，這安排將直接影響你的收入，也沒有足夠的時間找其他兼職，這情況下自然會對公司不滿，即使上班也不能自控地黑口黑面，變相直接”趕客”。安排困難普遍有2大原因：
💣未能有效估計業務需求
手動計算業務量非常耗時，只有準確估計業務量，才能有效預測所需人手。現行的AI技術已經能夠將整個計算過程從幾個小時縮減至幾分鐘，並且能納入以往未能考慮的多種參數。
💣未能活用全體兼職同事的上班意向
許多經理使用WhatsApp向轄下兼職員工查詢可用上班時間，但在進行排班時，卻不能綜合全線員工的可用性資訊，結果可能造成有工無人返、有人無工返，或分工不公平的情況。現有的電子排班系統通常設有收集員工上班意向的功能，一旦員工提交，系統可交由AI進行排班，並在數分鐘內完成，立即通知同事。同時，AI排班還能考慮勞工法例等要求，直接減輕HR之後的覆檢及計算工資的工作量。
高效排班直接影響公司的服務質素。祝大家聖誕快樂🎉！感謝所有在佳節期間為市民提供服務的前線同事🙏！
參考資料來源:
Hong Kong Economic Journal Link