據報，醫管局藥劑部引入智慧藥庫系統，醫管局總藥劑師崔俊明於記者招待會中發言指：「我們引入自動化系統，最終目的都是病人，是為了病人，不是因為有高科技而引入高科技。」雖然崔先生過往的言論曾引發爭議，但在這次數碼轉型的項目中，他確實點出了成功落地的第一必要條件 ── 明確目標。
近日 BBC 報導指出，不少機構急於強調AI的採用，卻不清楚為什麼要採用AI以及他們期望從中獲得什麼好處。以一間石油天然氣公司為例，當被問到為什麼要使用 AI 時，管理層陷入沉默，隨後各位高層給出截然不同的答案：CEO想跟上競爭對手的步伐、銷售主管想賺更多錢、行銷團隊則想節省外判成本。高層目標混亂，往往導致科技投資達不到預期效果。而根據我們的觀察，更多機構是迷失於不斷追求各種高科技的噱頭中，從未真正為數碼轉型啟航。
當然，智慧藥庫系統的真實成效如何仍有待公眾評價，但在推行數碼轉型時不妨借鏡思考一下，推行項目的真正目標是什麼？
醫管局藥劑部數碼轉型項目
🎯 核心目標：令前線藥劑師有更多時間照顧病人，縮短病人等候時間
⚙ 技術應用：庫存管理系統、Bar Code 掃瞄、半自動配藥機、機械人等
⏳ 初期試驗效果：北區家庭醫學綜合中心試行時，由過往10至25分鐘的配藥時間，縮短至數分鐘。十間公立醫院引入了半自動配藥機，可在5秒內配發30粒藥丸。
✨ 連帶效果：掌握實時庫存，確保藥物按有效期順序出貨 (First-Expired, First-Out)
📍 未來目標：最快2026年底設置常用藥物自動取藥機，例如：止痛藥、普通潤眼藥水
According to reports, the Hospital Authority’s Pharmacy Department has introduced a smart pharmacy inventory system. William Chui, Chief Pharmacist of the Hospital Authority, stated at a press conference: “We introduce automated systems with the patient as our ultimate goal. It is for the patient, not because we want to adopt high tech just for the sake of it.” Although Mr. Chui’s past remarks have sparked controversies, in this digital transformation project, he has indeed pointed out the very first prerequisite for successful implementation—a clear objective.
A recent BBC report highlighted that many organizations rush to emphasize their AI adoption without clarifying why they are using it or what benefits they expect to achieve. For instance, at an oil and gas company, when asked why they were implementing AI, the management fell into silence. Later, different executives provided completely different answers: the CEO wanted to keep up with competitors, the sales head wanted to generate more revenue, and the marketing team hoped to stop using external contractors. This alignment confusion among top executives often prevents tech investments from delivering expected results. Based on our observations, even more organizations get lost in the continuous pursuit of various high-tech gimmicks, never truly setting sail for digital transformation.
Of course, the actual effectiveness of the smart pharmacy system remains to be evaluated by the public. However, when driving digital transformation, other organizations might want to learn from this and reflect: what is the true objective of pushing this project forward?
Hospital Authority Pharmacy Department Digital Transformation Project
- 🎯 Core Objective: Free up time for frontline pharmacists to care for patients and shorten patient waiting times.
- ⚙️ Tech Application: Inventory management system, barcode scanning, semi-automated dispensing machines, and robotics.
- ⏳ Initial Trial Results: During the trial at the North District Family Medicine Integrated Centre, prescription dispensing time was cut from 10–25 minutes down to just a few minutes. Ten public hospitals have introduced semi-automated dispensing machines, which can dispense 30 pills within 5 seconds.
- ✨ Side Benefits: Real-time inventory tracking, ensuring medications are dispatched in order of expiration (First-Expired, First-Out / FEFO).
- 📍 Future Goal: Setting up automated dispensing machines for common medications (e.g., painkillers, standard lubricating eye drops) by the end of 2026 at the earliest.
參考資料 Reference:
BBC https://www.bbc.com/news/articles/c74d1ydv01eo
Now News https://news.now.com/home/local/player?newsId=648965&hot=1
rthk.hk https://news.rthk.hk/rthk/ch/component/k2/1856737-20260601.htm