寫字樓通常都係文書處理，好奇究竟語音科技又會唔會幫到寫字樓？所以就邀約 On Talent Technology Limited（OTTL）一齊研究下。Mark 一口答應，「好啊！今日晏晝開個 call？」😱 吓？會唔會太快？！俾啲時間做心理準備好喎！
語音科技最常用喺顧客服務中心，嗰啲「以下嘅對話可能會被錄音…」就係系統開始做嘢嘅訊號。一路錄緊，系統就一路分析客戶情緒、預測客戶流失率等等，配合埋其他技術甚至可以為客服同事提供即時協助。咁寫字樓又可以點樣利用？
🌟 前線、寫字樓嘅溝通橋樑：前線同事一部電話走天下，寫字樓就咩都 email、入系統。有好多公司試過整個 Apps，俾前線申請嘢、報到、報 Fault 等等，但係效果唔理想。原來只要擅用語音科技就可以搭通前線同寫字樓。前線只要打電話或者 WhatsApp 錄音，寫字樓就可以直接收到 email，24 小時服務前線。
🌟 提升溝通技巧：Communication Skill 長年都係熱門培訓項目，但通常缺乏針對性，學到未必用得著。而家線上開會幾乎係常態，機會就嚟啦！語音分析可以為主管級提供個人化、針對式意見，重點改善。
🌟 風險管理：得幾個 sales，但係又驚 sales「唔小心」吹大咗？到時同個客口同鼻拗？就算細公司都可以藉語音科技做好風險管理。
今次同 OTTL 嘅會議獲益良多，語音科技不愧係佢哋其中一樣看家本領，難怪二十年嚟一直深受香港同澳門幾百家企業信賴。
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了解更多OTTL👉👉https://www.on-talent.com/
Offices are usually all about paperwork, so I wondered: can voice technology actually benefit back-office operations? I invited On Talent Technology Limited (OTTL) for a quick chat. Mark readily agreed, “Sure! How about a call this afternoon?” 😱 Wait, what?! That was fast!
Voice technology is most commonly used in call centers. That familiar greeting, “The following conversation may be recorded…” is exactly when the system kicks into gear. While recording, it analyzes customer emotions and predicts churn rates. Combined with other tech, it can even provide real-time assistance to agents. But how can a regular office leverage this?
🌟 A Bridge Between Frontline and Office: Frontline staff run operations with just a smartphone, while office staff rely on emails and internal systems. Many companies have tried building apps for frontline staff to submit requests, check in, or report faults—but the results are often underwhelming. It turns out that voice technology is the missing link. Frontline workers can simply make a call or send a WhatsApp voice note, and the back office receives it directly as an email, enabling 24/7 frontline support.
🌟 Elevating Communication Skills: Communication training is a staple in corporate programs, but often lacks focus, making it hard to apply. Now that virtual meetings are the norm, here comes the ultimate tool! Voice analytics can provide supervisors with personalized, targeted feedback, pinpointing exact areas for improvement.
🌟 Risk Management: Running a small sales team but worried someone might “accidentally” overpromise, leading to a he-said-she-said dispute with a client? Even small businesses can utilize voice technology to establish solid risk management.
Our meeting with OTTL was eye-opening. Voice technology is truly one of their signature expertises—no wonder they have earned the trust of hundreds of enterprises across HK and Macau for over 20 years.
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Learn more about ISL 👉👉 https://www.on-talent.com/